Return Policy

At OUR, we want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help. Please review our Return Policy below for details on returns, refunds, and exchanges.

1. Eligibility for Returns

• Returns are accepted within 30 days of the delivery date.
• To be eligible for a return, items must be unused, unopened, and in their original packaging.
• Due to the nature of our products, we cannot accept returns of any opened or partially used items for hygiene and safety reasons.

2. Non-Returnable Items

The following items cannot be returned:

• Opened or used nicotine pouches
• Items purchased on clearance or sale
• Gift cards

3. How to Initiate a Return

To start a return, please contact us at [Contact Email] with your order number and reason for the return. Once we receive your request, we will provide you with a return authorization and detailed instructions.

• Please do not send any items back without first contacting us for a return authorization.
• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect item received).

4. Refunds

Once we receive and inspect your returned items, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days.
• Please note that shipping fees are non-refundable.

5. Exchanges

If you received a damaged or incorrect item, please contact us at [Contact Email]. We will promptly arrange for a replacement or exchange, at no additional cost to you.

• If the item you wish to exchange is out of stock, we will offer a refund or store credit instead.

6. Late or Missing Refunds

If you haven’t received a refund yet, please:

1. Check your bank account and payment method.
2. Contact your credit card company; it may take some time before your refund is officially posted.
3. If you’ve done all of this and still have not received your refund, please contact us at [Contact Email].

7. Return Shipping Address

Please send your authorized returns to the following address:

OUR Returns Department