Shipping Policy

At OUR, we strive to provide a smooth and reliable shipping experience for all our customers. This Shipping Policy outlines the details regarding order processing, shipping options, delivery times, and other important information.

1. Order Processing

• All orders are processed within 1-2 business days(excluding weekends and holidays) after you receive your order confirmation email.
• You will receive a notification once your order has shipped, including tracking information.
• Please note that orders placed after 3 PM (local time) on Fridays will be processed on the following Monday.

2. Shipping Options and Delivery Times

We offer a variety of shipping options to accommodate your needs:

• Standard Shipping:Estimated delivery time is 5-7 business days.
• Expedited Shipping:Estimated delivery time is 2-3 business days.
• Express Shipping:Estimated delivery time is 1-2 business days.

Delivery times may vary based on your location and external factors such as carrier delays, weather conditions, or customs processing for international orders.

3. Shipping Costs

• Free Standard Shipping:We offer free standard shipping on all orders over $99.
• For orders below $99, shipping costs are calculated at checkout based on your chosen shipping method and destination.

4. International Shipping

OUR ships worldwide to most countries. Please be aware of the following:

• International orders may be subject to customs fees, import duties, and taxes, which are not included in the shipping cost. These charges are the responsibility of the customer.
• Delivery times for international orders may take 10-15 business days, depending on the destination and customs processing.

5. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your package. If you do not receive your tracking information or need assistance, please contact us at [Contact Email].

6. Lost, Stolen, or Damaged Packages

• OUR is not responsible for lost or stolen packages once the carrier has marked them as delivered. Please ensure your shipping address is correct and secure.
• If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damaged items and packaging, so we can assist you with a replacement or refund.

7. Address Changes

If you need to update your shipping address, please contact us as soon as possible at [Contact Email]. We can make changes to your address if your order has not yet shipped. Once an order is in transit, we cannot modify the shipping address.

8. Delayed or Missing Deliveries

While we do our best to ensure timely delivery, occasional delays may occur due to factors beyond our control (e.g., carrier delays, weather disruptions). If your order has not arrived within the estimated delivery time, please contact our support team, and we will help track down your package.